ABOUT US

WHO WE ARE

OnCall Solutions and Staff is a leading provider of call center solutions, specializing in remote customer support. Founded on the principles of efficiency, reliability, and excellence, we have built a network of highly talented contractors who are dedicated to delivering top-notch service on behalf of our clients.
As 1099 contractors, we work alongside our clients' call centers to help alleviate their high call volumes. We partner with clients across various industries, including healthcare, hospitality, travel, retail, roadside assistance, and finance.

OUR MISSION

Our mission at OnCall Solutions and Staff is simple:

To deliver unparalleled customer service experiences that exceed expectations. We believe in the power of personalized interactions and strive to build lasting relationships between businesses and their customers.

Why Choose Us

Expertise

Our team comprises experienced professionals with a proven track record in customer service.

Flexibility

We understand the importance of flexibility in today's dynamic business environment. Our 1099 contractors are offered the flexibility to scale operations according to the client's needs.

Quality Assurance

We uphold the highest standards of quality assurance to ensure that every interaction with the customers reflects positively on our client's brand.

Cost Effective

By utilizing 1099 contractors, we offer cost-effective solutions without compromising on quality.

Technology

We leverage cutting-edge technology to streamline operations and enhance the efficiency of our services.

Our Team

Behind OnCall Solutions and Staff is a dedicated team of professionals committed to driving success for our clients. From recruitment to training, to ongoing support. We work tirelessly to ensure that our contractors are equipped with the skills and resources needed to deliver exceptional results.

Join Our Team

Are you passionate about providing outstanding customer service? Join our team of 1099 contractors and become part of a dynamic community dedicated to excellence. Visit our Career pages to learn more about our remote or in person opportunities.

Frequently AskED Questions

Entry-Level Seekers

Advanced Level Seekers

How do I get started?

You can get started by submitting your application and immediately completing the New Agent Onboarding Orientation.

How long is the process to begin working?

Agents can begin working in as little as 2 weeks depending on the client selected.

How long is training and how long does it take to complete it?

Certification training duration will be determined by the client you choose to service; however, the training typically varies between 2-4 weeks.

Note: During training agents are only paid for any and all live calls taken during their nesting period.

How does OnCall Solutions prescreen candidates for job placements?

OnCall Solutions and Staff uses a comprehensive prescreening process to evaluate candidates. This includes reviewing resumes, conducting initial interviews, assessing skills and qualifications, and verifying references. They also use behavioral and technical assessments to ensure that candidates not only have the required expertise but also fit the culture and values of the hiring organization.

What industries does OnCall Solutions specialize in for job placements?

OnCall Solutions specializes in a diverse range of industries including technology, finance, healthcare, marketing, engineering, and more. They have a broad network and industry-specific knowledge, allowing them to match candidates with opportunities that align with their professional background and career aspirations.

How does OnCall Solutions ensure a good match between candidates and employers?

OnCall Solutions ensures a good match by thoroughly understanding the needs and expectations of both candidates and employers. For employers, they gather detailed job requirements, company culture information, and team dynamics. For candidates, they assess career goals, skills, and preferences. This dual approach helps them make informed matches that benefit both parties, leading to higher satisfaction and retention rates.

What are the benefits of using OnCall Solutions for professionals seeking new career opportunities?

Professionals benefit from using OnCall Solutions and Staff in several ways. They gain access to exclusive job opportunities and are presented to employers who are looking for their specific skill sets. The prescreening process helps candidates save time by focusing on positions for which they are well-suited. Additionally, candidates receive support and guidance throughout the job search process, including interview preparation and career coaching, increasing their chances of securing desirable positions.