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Frequently AskED Questions
How do I get started?
You can get started by submitting your application and immediately completing the New Agent Onboarding Orientation.
How long is the process to begin working?
Agents can begin working in as little as 2 weeks depending on the client selected.
How long is training and how long does it take to complete it?
Certification training duration will be determined by the client you choose to service; however, the training typically varies between 2-4 weeks.
Note: During training agents are only paid for any and all live calls taken during their nesting period.
How does OnCall Solutions prescreen candidates for job placements?
OnCall Solutions and Staff uses a comprehensive prescreening process to evaluate candidates. This includes reviewing resumes, conducting initial interviews, assessing skills and qualifications, and verifying references. They also use behavioral and technical assessments to ensure that candidates not only have the required expertise but also fit the culture and values of the hiring organization.
What industries does OnCall Solutions specialize in for job placements?
OnCall Solutions specializes in a diverse range of industries including technology, finance, healthcare, marketing, engineering, and more. They have a broad network and industry-specific knowledge, allowing them to match candidates with opportunities that align with their professional background and career aspirations.
How does OnCall Solutions ensure a good match between candidates and employers?
OnCall Solutions ensures a good match by thoroughly understanding the needs and expectations of both candidates and employers. For employers, they gather detailed job requirements, company culture information, and team dynamics. For candidates, they assess career goals, skills, and preferences. This dual approach helps them make informed matches that benefit both parties, leading to higher satisfaction and retention rates.
What are the benefits of using OnCall Solutions for professionals seeking new career opportunities?
Professionals benefit from using OnCall Solutions and Staff in several ways. They gain access to exclusive job opportunities and are presented to employers who are looking for their specific skill sets. The prescreening process helps candidates save time by focusing on positions for which they are well-suited. Additionally, candidates receive support and guidance throughout the job search process, including interview preparation and career coaching, increasing their chances of securing desirable positions.